Privacy Policy

Last updated: 1 August 2026

At C.H.C Heating & Plumbing (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://www.chc-gas.co.uk, or contact us regarding our services.

What Information We Collect

We may collect:

Your name
Email address
Telephone number
Property address (where applicable)
Any information you provide through our contact forms, email or telephone
Basic website usage information such as your IP address and browser type through analytics tools

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations and services
Arrange appointments
Communicate with you about your enquiry or booking
Improve our website and customer experience
Meet our legal and regulatory obligations

We will never sell your personal information to third parties.

Sharing Your Information

We only share your information where necessary, for example with:

Trusted service providers who help us operate our business
Payment providers (where applicable)
Legal or regulatory authorities if required by law

How Long We Keep Your Data

We only keep your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Cookies

Our website may use cookies to improve your browsing experience and to understand how visitors use our website. You can disable cookies through your browser settings if you prefer.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data where appropriate
Object to or restrict certain processing
Withdraw consent where processing relies on consent

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details on our Contact page.

If you are unhappy with how your information has been handled, you also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.